Where are we located?
We are located in Austria, Europe.
What protection do ODIOM sunglasses provide?
Our lenses provide 100% full-spectrum UV protection, including UVA, UVB and UV400 wavelengths.
Our sunglasses meet or exceed international standards for protection from sunlight and offer the same level of protection as premium brand models, but at a significantly lower price!
Europe: ISO 12312-1:2013
USA: ANSI z80.3-2010
Australia & New Zealand: AS/NZS 1067,2009
How do I know if they’ll suit me?
Our sunglasses have been designed to look great on almost any face shape, so we’re confident you’ll be happy with your look. However, if you don’t feel they suit you, return them to us and as long as they’re in the same condition you received them in, we’ll give you a full refund.
What is your return policy?
If for any reason you are not fully satisfied with your purchase, you may return your whole purchase, or part of it, within 14 working days from the date of delivery. To do this, just contact us at firstname.lastname@example.org explaining the reason for the return and we'll provide you with instructions on how to send the article(s) to us for a refund of the cost of your purchased item(s). To be eligible for a return, your item must be in the same condition that you received it in. In the unlikely event that the product has a manufacturing defect, we will replace it, or if not available in stock, return the full cost of your purchase, without any further expense on your part.
How long does it take to get a refund?
Once the package has been returned to our warehouse and your return is approved, a complete refund for the price of the sunglasses will be done within 7 working days and you will be notified of the transaction by e-mail. Once the refund has been made, you can expect it to be in force within 5-10 working days. (Additional shipping costs will not be refunded, only the price of the sunglasses.)
What guarantee do you offer?
ODIOM's are built using high quality materials that are intended to withstand the rigours of active use. In fact, we're so confident in our products that we offer a Lifetime Guarantee. If you experience any problems, other than those caused by normal wear and tear or accidental damage, we’ll repair or replace your purchase straight away. Simply drop us an email at email@example.com explaining the issue and we'll take it from there.
Can I track my order?
Yes, if you choose the Standard Delivery option we'll provide you with a tracking code so you can check the progress online with the delivery agent.
All shipments are sent with a tracking code.
Where can I read feedback on your sunnies?
We're working on setting up a dedicated page for all the awesome comments we receive about our sunglasses, but for now if you go to our Facebook Page or Instagram Page, you can see what people are saying about us:
How should I care for my ODIOM's?
For protection, keep your ODIOM's in the microfibre pouch provided when not in use. To clean, blow any dust off the lenses then clean with the microfibre pouch. You can also wash your glasses, just use warm water and a mild soap. Clean the frame and lenses by giving them a gentle rub between your fore finger and thumb. Rinse well and dry with the microfibre pouch or a soft, clean, lint free cloth to keep them looking new.
How can I speak to someone at ODIOM?
If you’d like to get in touch, shoot us an email to firstname.lastname@example.org, we aim to respond in less than 24 hrs.